How to Report a Suspicious Email or Phone Call to Your Bank

🛡️ Scruffy’s Digital Journy —

How to Report a Suspicious Email or

Phone Call to Your Bank

Hi, I’m Scruffy. Christopher explained that spotting fake emails and calls is only the first step. At first, I thought deleting them was enough. But Christopher reminded me: reporting suspicious activity to your bank keeps the vault safe for everyone.

🌀 Step‑by‑Step: Reporting a Suspicious Email

1. Do not click links or open attachments.

2. Forward the email to your bank’s official fraud address

3. Include the full email header if possible (your email app will show this in “More” or “Details”).

4. Delete the email from your inbox and trash folder.

5. Write down the sender address in your notebook for awareness.

   
   

🌀 Step‑by‑Step: Reporting a Suspicious Phone Call

1. Hang up immediately if pressured for details.

2. Write down the phone number in your notebook.

3. Call your bank directly using the number on your card or their official website.

4. Explain what happened to the fraud team.

5. Follow their advice — they may monitor your account or issue new security codes.

6. 
   

🔐 Scruffy’s Safety Rituals

• Notebook & Pen: Record suspicious emails and numbers for predictability.

• Never share PINs or passwords — your bank will never ask for them.

• Always use official contact details from your card or bank website.

• Report quickly — the sooner your bank knows, the safer your account.

  
  

🖱️ Scruffy’s Safety Challenge

"Christopher gave me a challenge to practice. You can try it too:"

1. Find your bank’s official fraud reporting email address.

2. Write it in your notebook.

3. Practice forwarding a test email (to yourself) to learn the steps.

4. Write down your bank’s official phone number for fraud reporting.

5. Practice saying: “I will call my bank directly” when faced with a suspicious call.

   
   

✨ Scruffy’s Reflection   At first, I thought deleting suspicious emails and calls was enough. But Christopher reminded me: reporting them protects not just you, but everyone. For learners, that means you can complete the cycle — spot, protect, and report — all with Scruffy guarding the vault beside you.

Report . Protect . Safe

📞 Scruffy’s Banking Safety Reminder

• If you get a suspicious call, text, or email pretending to be from your bank:

  • Hang up immediately

  • Dial 159 — this connects you directly to your bank’s fraud team

  • Never call back on the number given in the suspicious message

Report, Protect, Safe

Report: Tell someone or you trust or report it online - You don’t have to handle it alone.

Protect: Block, delete, or step away. Your boundaries matter.

Safe: You’ve reported, protected yourself, and now your safe.